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The Healthcare Warrior's Training Modules
Healthcare Industry Customer Service Training - Mod4 V1 - Customer Service Handling Requests Standards More Detail
Healthcare Industry Customer Service Training - Mod4 V1 - Customer Service Handling Requests Standards By Grant Muddle
eBook (PDF): $29.90
Download immediately.
Module 4 0f 14 in the Customer Service in Healthcare Series - Customer Service Handling Requests Standards.
Healthcare Industry Customer Service Training - Mod3 V1 - Offering Service More Detail
Healthcare Industry Customer Service Training - Mod3 V1 - Offering Service By Grant Muddle
eBook (PDF for Adobe Digital Editions): $29.90
Download immediately.
This is Module 3 of 14 created by the Healthcare Warrior - Grant Muddle. The series offers 14 Customer Service Training Modules specific to the Healthcare Industry. The aim of the training series is... More > to improve the service lacking in the Healthcare Industry settings by adopting a quality service philosophy that mirrors 5 Star Resorts and Hotels. View more about the Healthcare Warrior cause here - http://www.healthcarewarrior.com< Less
Healthcare Industry Customer Service Training - Mod2 V1 - Customer Service Greetings Standards More Detail
Healthcare Industry Customer Service Training - Mod2 V1 - Customer Service Greetings Standards By Grant Muddle
eBook (PDF for Adobe Digital Editions): $29.90
Download immediately.
THis is module 2 of 14 of the Healthcare Warrior's training series. In this module students learn the importance and impact of a professional greeting. The four(4)main greeting standards are explored... More > and discussed in relation to the "PPWR" service philosophy introduced in the the first module of this series. Includes, chat points, learner activities and FREE Trainer's notes.< Less
Healthcare Industry Customer Service Training - Mod1 V1 - The Four Pillars of Service More Detail
Healthcare Industry Customer Service Training - Mod1 V1 - The Four Pillars of Service By Grant Muddle
eBook (PDF for Adobe Digital Editions): $29.90
Download immediately.
WHY DO WE NEED STANDARDS OF SERVICE IN HEALTHCARE? The Healthcare Industry is only just starting to recognise the need for superior service. However, because those formulating policy have not... More > considered the industry to be a ‘service’ provider, standards are way behind other service-orientated industries. This is causing huge (financial) damage to the Healthcare industry as highlighted by the "Cost of Poor Service Calculator" you can find here http://healthcarewarrior.wordpress.com/ WHAT IS CUSTOMER SERVICE? WHY IS IT IMPORTANT? Great service in the Healthcare Industry cannot always be gauged by the normal service measures used in other industries e.g. “fast” does not always mean “good” in Healthcare. The industry still needs to establish the indicators that demarcate good service vs. bad service. Health industry benchmarks are needed. This Healthcare Customer Service Training Module (1 of 14 in the series)works towards establishing those benchmarks. The Healthcare industry has a lot of catching up to do.< Less

About Grant Muddle

Hey. I’m Grant Muddle – Health Care Warrior - Wanker Title. Serious Misson :)

I’m a previous 5-star Hospitality professional who now works in the Healthcare industry.

Merging the two areas has been a challenge – but a very rewarding one.

Changing the service culture in a clinical environment has certainly been challenging. But I really feel like I’m making a difference and I want to continue doing so through the dissemination of knowledge.

My training modules are tried and tested. I hope you, your organisation and your patients benefit greatly from them.

Happy Healthcaring!

Grant Muddle

 

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