Service Management is the potent idea that could change the way you run your organisation. This useful little book is a... More > pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about.
It describes the basics, in realistic pragmatic terms. And it is brief – we limited ourselves to 50 pages.
Whether you are in manufacturing, trades, retail, IT, public sector, not-for-profit…; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management.
It will get you started, and it will set you on the path to the advanced concepts if that is where you need to be. Or this book and its website may be all you need. < Less

Here you will find ideas and inspiration to think about your own career and the careers of those who work for you, and to... More > make a difference in both.
Rob England is best known as the IT Skeptic, an online gadfly to the IT industry. But in a past life he spent a lot of time developing and delivering professional development training for software consultants.
Rob is passionate about IT professionalism, IT career development, work-life balance, and saving geeks from themselves. < Less

The IT Skeptic is probably best known for strident criticism of the concept of CMDB as described in ITIL, and of ITIL3’s... More > extensions of the concept to CMS and SKMS.
Making the case against the concept of CMDB as defined by ITIL, this book proposes better spending the money elsewhere and doing the job with "wetware": people.
This book is a collection of content from the IT Skeptic blog http://www.itskeptic.org (and elsewhere) on the topic of CMDB - collated, edited, improved and clarified, along with some original material.
Other books by the IT Skeptic - ship them together! < Less

A compilation of writings from the first three years of the IT Skeptic so that you can conveniently read the wickedest... More > wackiest wittiest posts of your favourite IT bombast.
The IT Skeptic’s blog is a commentary on IT's sillier moments, especially those related to ITSM in general and ITIL in particular. This is not because the IT Skeptic wishes to focus on ITIL - it is just that ITIL and itSMF provide such great material for a skeptic.
This material is delivered to you in a special media presentation technology known as a "book": affordable, flexible, robust, light, compact, wireless, with a remarkably low power consumption, zero boot time, integral bookmarking and annotation functions, permitted on airplanes even during takeoff and landing, and readable in daylight. < Less

Here you will find ideas and inspiration to think about your own career and the careers of those who work for you, and to... More > make a difference in both.
Rob England is best known as the IT Skeptic, an online gadfly to the IT industry. But in a past life he spent a lot of time developing and delivering professional development training for software consultants.
Rob is passionate about IT professionalism, IT career development, work-life balance, and saving geeks from themselves. < Less

Here you will find ideas and inspiration to think about your own career and the careers of those who work for you, and to... More > make a difference in both. Rob England is best known as the IT Skeptic, an online gadfly to the IT industry. But in a past life he spent a lot of time developing and delivering professional development training for software consultants. Rob is passionate about IT professionalism, IT career development, work-life balance, and saving geeks from themselves. < Less

The IT Skeptic is probably best known for strident criticism of the concept of CMDB as described in ITIL, and of ITIL3's... More > extensions of the concept to CMS and SKMS. Making the case against the concept of CMDB as defined by ITIL, this book proposes better spending the money elsewhere and doing the job with "wetware": people. This book is a collection of content from the IT Skeptic blog (and elsewhere) on the topic of CMDB - collated, edited, improved and clarified, along with some original material. < Less

A compilation of writings from the first three years of the IT Skeptic so that you can conveniently read the wickedest... More > wackiest wittiest posts of your favourite IT bombast. The IT Skeptic's blog at is a commentary on IT's sillier moments, especially those related to ITSM in general and ITIL in particular. This is not because the IT Skeptic wishes to focus on ITIL - it is just that ITIL and itSMF provide such great material for a skeptic. < Less

There aren't many funny ITSM books. According to all the reader feedback so far, this one is!

A compilation of writings from the first three years of the IT Skeptic so that you can conveniently read the wickedest... More > wackiest wittiest posts of your favourite IT bombast.
The IT Skeptic’s blog is a commentary on IT's sillier moments, especially those related to ITSM in general and ITIL in particular. This is not because the IT Skeptic wishes to focus on ITIL - it is just that ITIL and itSMF provide such great material for a skeptic.
This material is delivered to you in a special media presentation technology known as a "book": affordable, flexible, robust, light, compact, wireless, with a remarkably low power consumption, zero boot time, integral bookmarking and annotation functions, permitted on airplanes even during takeoff and landing, and readable in daylight. < Less