Making Conversations Work for You

Conversation control is not about winning, or having the last word. Understanding where a conversation is and where you’d like it to be will always have to relate to the person, the situation and your objective(s). With the Making Conversations Work for You f@sterclass® workbook, you will be able to better assess the situation and the issues at hand, and move the conversation or discussion into an area where the issue can be resolved, or where you can find out more before moving forward.