PERSONAL PROFILE Panagiotis G. Regoukos is Business Consultant, Conductor of seminars, professional writer and psychological books, speaker and speaker at corporate events. He has studied Marketing, Management and Psychology in Greece and abroad and has served many years Director of Marketing and Sales to trade goods and services. For many of these has strategically plans (Marketing and Sales Plans), Sales Programs by phone (TELEMARKETING) Programs and Customer Service (Customer Satisfaction Programs). He has written books with titles: • QUALITY CUSTOMER SERVICE • TELEMARKETING • CREATIVE IDEAS • MANAGING BY QUESTIONS • CUSTOMER’S OBJECTIONS • RESIGN OR KILL? • “I NEED ENCOURAGEMENT (for parents) • THE ART OF LIFE (for shelf developers) He lives in Athens, Greece.