Where there is no Tech Support

This book has been divided into three parts. The first part is what a development worker should consider when attempting to introduce computers or related technology into a school, village, business, or government office. There are many obstacles that I wish I hadn’t overlooked in my two years in The Gambia, and I hope that my stories will help my replacements be more successful. Sustainability, accountability, and relevance make or break your project. I found that the most difficult thing to do was to identify the most important needs of the community, work with them to meet those needs, and leave behind successors who will be able to solve future problems with success. The second part is an outline of approaches that would benefit any organization trying to orient its technical workers and volunteers for the job ahead. The third part is a hands-on reference guide for keeping older computers working.