A seasoned practitioner with over 35 years of hands-on experience, Steve is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. He heads the Research & Professional Services network within the BP Group. As a co-founder of www.bpgroup.org in 1992 Steve developed the world’s first and premier network for Business Process Management & Performance professionals. Now in 116 countries with membership of 80,000+. The BP Group has offices in London, Houston, Bangalore & Sydney. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business. An inspirational speaker (he has chaired and keynoted at more than 25 international conferences since 2001