My Fodafone

Most people that are not customers of Vodafone will quickly conclude that I’m this poor victim being used by another mobile phone giant to promote their products and services. Even if they’re right, it still doesn’t change the fact my ten years experiences with Vodafone shouldn’t be told. My name is Kɔnkɔsan, a twenty-six year old mobile phone trader at Nkrumah Circle in Accra, Ghana. During the last decade, I’ve sold and serviced all brands of mobile phones, which I believe have earned me a great deal of insight to the pros and cons of customers’ needs, wants, joy, and frustrations in dealing with the various local cell phone companies. This book will take you through a number of my encounters and experiences during the last ten years, where customers from all walks of life, for one reason or the other felt compelled to spill their frustrations, their guts—good or bad, at any given time about their personal mobile phone service providers.