auditor 2010

The success of any business depends on the effectiveness of the management system. An independent and comprehensive system of internal management audits can determine if: - goals and objectives are being met - the quality system conforms to customer requirements - quality controls are effective in preventing defects This book is designed to provide the auditor: - an understanding of the purpose of the ISO 9000:2008 quality management system - an understanding of the eight quality management principles on which the standard is based - an understanding of the relationship between the ISO standards, 9000, 9001, and 9004 a knowledge of the techniques necessary to manage and conduct an effective program of management audits - awareness of the role the audit process fills in the proper conduct of business - an understanding of the responsibilities and relationships of the various groups in the audit process