Using Performance Information to Facilitate Decisionmaking in Transportation Logistics

This book assesses whether, and to what extent, senior logistics executives use performance information when making logistics-related decisions. The research examines the performance management and measurement systems and processes within three major government organizations; determines what conditions, if any, affect logistics processes and how the organizations measure them; and explores whether senior officials use this information in their decisionmaking. Case studies were conducted on the United States Department of Defense (DOD), the United States Postal Service (USPS), and the United States Department of Energy (DOE). Based on 12 critical practices that the United Stated General Accounting Office has identified for federal agencies to use in assessing compliance with the Government Performance and Results Act of 1993 (GPRA), 28 evaluation factors were used to assess the use of performance information at four logistical levels within each agency.