Mystery Shopping

Mystery Shopping: what you always want to know but do not know who to ask - is a book for organisations and people who are keen to see improvements in customer service standards. You will learn: · How organisations use mystery shopping as a strategic tool to improve service levels and increase sales. · How organisations use mystery shopping to ensure employees comply with company policies, procedures, and government legislation. · About the industries, organisations, and businesses that use mystery shopping to improve their competitiveness. · The training and skills required to be a professional mystery shopper. · The rewards of becoming a mystery shopper, whilst working from home.