Far reaching changes have been taking place in the Indian economy during the recent past, consequent to the opening up of our economy through globalization policies. The floodgates have been thrown open to allow international competition for manufactured goods as well as services, making it a question of survival of the fittest in any industry. In the present highly competitive economy, which can be called a buyer’s market, it is the customer who wields full power. He can make or wreck a company. No wonder that the collective battle cry from sales and marketing people, retailers, wholesalers and advertising wizards alike is now ‘serve the customer’ or ‘Delight the customer’. The customer who was considered the ‘king’ is now treated almost like ‘God’, emulating the highly successful marketing people of Japan.