Restaurant Hostess and Host Trainig

The host or hostess plays an important part in the “service experience” as he or she is the first person the customer sees and the last person the customer says goodbye to. The host therefore should be upbeat, friendly and helpful to customers. Being well dressed, neat and clean are part of the job description. The way a host looks, the tone of voice, grooming and personal hygiene, handshake, eye contact, and body posture have a profound effect on how other people will perceive him initially, in the crucial first few minutes of your conversation . At the Front Desk, you are the “First Impression” Your job is CRUCIAL as to whether or not guests enjoy their dining experience and if they will return again. Whilst talking to a guest on the phone, always smile while you are talking, monitor the pace and volume of your voice.