Mystery Shopping: what you always want to know but do not know who to ask - is a book for organisations and people who are keen to see improvements in customer service standards. You will learn:
· How organisations use mystery shopping as a strategic tool to improve service levels and increase sales.
· How organisations use mystery shopping to ensure employees comply with company policies, procedures, and government legislation.
· About the industries, organisations, and businesses that use mystery shopping to improve their competitiveness.
· The training and skills required to be a professional mystery shopper.
· The rewards of becoming a mystery shopper, whilst working from home.
Dettagli
- Data di pubblicazione
- Jun 21, 2005
- Lingua
- English
- Categoria
- Affari e Economia
- Copyright
- Tutti i diritti riservati - Licenza di copyright standard
- Collaboratori
- Di (autore): JM Cheng
Specifiche
- Pagine
- 127
- Tipo di rilegatura
- Libro a copertina morbida Libro a copertina morbida
- Colore del contenuto
- Bianco e nero
- Dimensioni
- Lettera US (216 x 279 mm)