The Petroleum Adept - A Comprehensive Guide For Frontline Staff

The first of its kind in Africa- The Petroleum Adept focuses on the downstream retail sector of the petroleum industry. It is mainly targeted at front-line staff and first-line managers, however it has sufficient depth of information to assist even entrepreneurs looking at investing in the petroleum industry. It can also be used by anyone seeking to gain knowledge of the downstream petroleum retail sector in Zimbabwe and South Africa. The book will greatly impact on the profitability of oil companies in Africa through efficiency of resources utilization and the establishment of a broader customer base whilst protecting the environment and human life. Key Issues addressed in the book include; Safety,customer service, Product knowledge, Environmental protection, legal Compliance among other critical issues.