Service Advisor Training 101

Service Advisors need constant training to be kept up-to-date on their skills. As an advisor with almost 20 yrs experience I know first hand that you never will know everything, because the rules keep changing. This industry has changed so much since the early 90’s. On the average most service advisors after attending a class won’t be able to recall anything learned from it a month after taking the class. That is money just wasted by the Dealer. As a low cost alternative this book will help most Advisors polish up their skills and may just improve their performance. There is not a service advisor out there who doesn’t need refresher courses once in a while, but why take them out of their dealership for 1- 2 days, spending hundreds of dollars on each course, when they could read this book and study the program outlines in it.