ITIL v3 Foundation Exam Study Notes
ByAAMRU
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This book contains study notes on ITIL v3 Foundation Exam in the form of notes.
It has loads of mind maps , diagrams and figures covering various ITIL v3 topics
It has a very comprehensive glossary of ITIL v3 terms.
It covers the following topics in depth and in detail:-
1.Service Strategy
2.Service design
3.Service Transition
4.Service Operation
5.Continual service improvement
6.Incident and Problem management
7.Change , Configuration & release management
8.Availability & demand management
9.IT SCM
Details
- Publication Date
- Sep 18, 2011
- Language
- English
- ISBN
- 9781105073885
- Category
- Computers & Technology
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): AAMRU
Specifications
- Format
- EPUB