AI-Powered Smart Support Automation in JIRA

This book offers a practical and innovative roadmap for transforming traditional technical support systems using artificial intelligence. Designed for software professionals, support engineers, and tech entrepreneurs, it showcases how AI can be integrated into JIRA to automate ticket routing, predict SLA breaches, and optimize team performance. Backed by real-world use cases, GitHub projects, and published research, the book delivers a lightweight yet powerful framework tailored for modern support operations. Whether you’re managing a support desk or building automation tools, this book will help you rethink productivity, reduce resolution times, and deliver smarter service experiences.