Surviving Customer Service

<p>Surviving Customer Service is the preeminent book of it's kind. Being the only makes that designation easier. Chris Zell has condensed years of customer service experience into a tome that lays out what to expect once you cross the portals into the world of customer service. Turns out, not much. </p> <p>In a land filled with back-stabbing workers, ineffective management, uncaring corporations and the slime that keeps this netherworld together, customers, you should enter with your eyes open, heart pre-hardened, and liver prepared for serious post-work drinking. </p> <p>Zell gives you the weapons to navigate through the soul-sucking landscape that you will long to escape. He'll tell you how to deal with managers (treat them like mushrooms - keep 'em in the dark, feed 'em shit); co-workers (create a fake identity because if they find out who you are the real trouble begins); and customers (have you played the 'Why?' game with a kid? They're that annoying). </p>