An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
Details
- Publication Date
- Apr 19, 2011
- Language
- English
- ISBN
- 9781257623969
- Category
- Business & Economics
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): David A. Brown
Specifications
- Pages
- 152
- Binding Type
- Paperback Perfect Bound
- Interior Color
- Black & White
- Dimensions
- US Trade (6 x 9 in / 152 x 229 mm)