Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them.
Developed as a result of 15 years of research and practice.
Implemented by some of the world’s largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more.
More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.
Details
- Publication Date
- Sep 25, 2018
- Language
- English
- ISBN
- 9781916444607
- Category
- Computers & Technology
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Gerry McGovern
Specifications
- Pages
- 184
- Binding Type
- Paperback Perfect Bound
- Interior Color
- Black & White
- Dimensions
- US Trade (6 x 9 in / 152 x 229 mm)