An A-Z compendium of soft skills to help you become a great Client Manager, Leader or Partner. Learning how to build strong and trusted client relationships is a personal journey. Everyone does it slightly differently. The devil is in the detail and the best theories are inadequate when human idiosyncrasies are added to the mix. This book endeavours to share the tips, insights and mantras of great client relationship building and leadership, captured as an A-Z compendium of the most oft-repeated words, supported with the quotations of industry gurus and captains of industry. At the end of the book are a series of articles about some of the thornier aspect of client relationship management - together with exercises and quizzes to test yourself: * A-Z list of client management skills and behaviours * Organisational Skills quiz and tips * Managing Your Time quiz and tips * Effective Communication quiz and tips * The Principles of Negotiation * Emotional Intelligence quiz and tips * Managing Client Expectations * Managing Changes to Scope * Maintain Momentum and Energy * Managing Conflict * Managing Risks * Problem-solving and Decision-making Start fast-tracking your experience to get ahead quickly.