EMBRACING YOUR ACCESSIBILITY

This book starts with information on Hosted Telecom/Call Center Services, because we'd like to introduce customer care companies to this relatively unknown discipline, which may provide huge time and money saving options in a call center environment. The applications are easier to use, which frees up time which supervisors and managers may use to address matters which should be their core business: training their agents in customer friendliness and optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.