Dismiss Your Customers

Creating customer loyalty should be a strategic goal of every business. Research suggests that customers who are happy with their service experience will return again in the future and refer the service provider to another 5 people. And a five percent shift in customer retention is known to deliver shifts in profitability of between 25%% and 80%%. At times when margins are tight, improving customer loyalty should have a high strategic importance. But sometimes certain customers are just too destructive for your business and work against you. Use this tool to guide you through the bold step to dismiss such customers and be rid once and for all of their destructive influence. 3 pages