QUALITY MANAGER

This is the last in a series of books meant to give quality managers the knowledge they need to be highly effective on their jobs. Topics include: 1. Quality department management, 2. Quality Improvement, 3. Performance Reporting, 4. A Business Approach to ISO 9000, 5. ISO 9000 Registration, 6. A Process by Process Overview of ISO 9000, 7. Control of records and 8. Human Resources.