Service Quality Management
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This book will guide you through the Quality principles for your service organization. Form establishing the most effective organizational structure, planning your deliverables, to controlling your processes for maximum efficiency.
Chapters include:
1. Organizing for Quality
2. Planning for Quality
3. Controlling for Quality
4. Staffing for Quality
5. Motivating for Quality
And more…
Details
- Publication Date
- Sep 29, 2011
- Language
- English
- Category
- Business & Economics
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Peter Mauch
Specifications
- Format