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Service Quality Management

Service Quality Management

ByPeter Mauch

Usually printed in 3 - 5 business days
This book will guide you through the Quality principles for your service organization. Form establishing the most effective organizational structure, planning your deliverables, to controlling your processes for maximum efficiency. Chapters include: 1. Organizing for Quality 2. Planning for Quality 3. Controlling for Quality 4. Staffing for Quality 5. Motivating for Quality And more…

Details

Publication Date
Feb 4, 2009
Language
English
ISBN
9780557047017
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Peter Mauch

Specifications

Pages
103
Binding
Perfect Bound
Interior Color
Black & White
Dimensions
US Letter (8.5 x 11 in / 216 x 279 mm)

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