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A Framework for Knowledge-Aware Service Contract Quality Management Decision Support Systems

A Framework for Knowledge-Aware Service Contract Quality Management Decision Support Systems

ByRonald Shehane, Ph.D.

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Quality-management on large service-contracts is a daunting task that involves the evaluation of hundreds of quality measures and consideration of a wide variety of contract types and services. Contracts of this size typically create information overload, conceal critical data relationships, and present a dizzying array of information that complicates management value and resource allocation decisions. The successful use of Decision Support Systems (DSS) for quality-management of service-contracts could greatly improve management’s decision-making capability and promote overall organizational success.

Details

Publication Date
Nov 18, 2006
Language
English
Category
Computers & Technology
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Ronald Shehane, Ph.D.

Specifications

Pages
449
Binding Type
Hardcover Case Wrap
Interior Color
Black & White
Dimensions
US Letter (8.5 x 11 in / 216 x 279 mm)

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