
A Framework for Knowledge-Aware Service Contract Quality Management Decision Support Systems
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Quality-management on large service-contracts is a daunting task that involves the evaluation of hundreds of quality measures and consideration of a wide variety of contract types and services. Contracts of this size typically create information overload, conceal critical data relationships, and present a dizzying array of information that complicates management value and resource allocation decisions. The successful use of Decision Support Systems (DSS) for quality-management of service-contracts could greatly improve management’s decision-making capability and promote overall organizational success.
Details
- Publication Date
- Nov 18, 2006
- Language
- English
- Category
- Computers & Technology
- Copyright
- All Rights Reserved - Standard Copyright License
- Contributors
- By (author): Ronald Shehane, Ph.D.
Specifications
- Pages
- 449
- Binding Type
- Hardcover Case Wrap
- Interior Color
- Black & White
- Dimensions
- US Letter (8.5 x 11 in / 216 x 279 mm)