Customer Service 101

Customers are the lifeline to many businesses thus providing excellent customer service is key to the successful operation of a company. This text serves as a companion to the professional development workshop CUSTOMER SERIVCE 101. It is complete with case studies, activities, exercises and inspirational quotes designed to educate, motivate and inspire. The workshop is high interactive while equipping employees with the tools and resources to learn how their individual personality traits and attitudes contribute to the daily operations of the organization, techniques for effective communication, conflict resolution, dealing with difficult customers and basic problem solving.