Nadia was born in France and held a pre-master in Business Administration Management. In 2004, she moved to the Netherlands and worked for several international corporations as an Functional Consultant and has been coordinating projects in Change Management and Business Processes Transition. She has more than 20 years working experience in the Customer Services field. I would like to personally thank you for your generous kindness for choosing to read my first published e-book, first-hand look into my growth as a writer. I am amazed at where I began and how far I have come. I hope you enjoy reading these texts just as much as I enjoyed writing them. I realized that writing was a way to find myself and to HEAL.