Carlos Batista; the author, has been in the hospitality industry for over 20 years; starting as a dishwasher at 15 years old working his way up through the “ranks” of Food & Beverage. He's held positions from Valet to Waiter, to Restaurant, Banquet and Bar management, all the way to senior level Beverage management at a 5 Star, 5 Diamond Hotel, gaining a unique insight to the industry. He’s also achieved additional training and certifications from: The Court of Master Sommeliers, Society of Wine Educators, (as a Certified Specialist of Spirits) and Mixology certification, separating himself as a knowledgeable specialist on the subjects of bar & restaurant service and alcohol knowledge. The eternal trainer, he looks for his subjects to be informative for those in the service industry and for those who just want to know more about proper service or their favorite spirit, beer, wine or sake of choice. There are thousands of sources of information, he hopes to focus on what's important.