How many times should a student have to explain the same problem before someone takes responsibility for helping resolve it? A student contacts Financial Aid about an account balance, only to be referred to Student Accounts. Student Accounts sends the student to the Registrar, who directs the student to Academic Advising. Each department may have provided technically correct information, yet the student is left frustrated, confused, and no closer to a resolution. The Student Who Keeps Getting Transferred examines one of higher education's most persistent operational challenges: the breakdown in communication, accountability, and follow-through between departments. Part of the Student Interactions & Customer Service professional development workbook series, this practical resource helps college and university employees recognize how routine referrals can become barriers to student satisfaction, persistence, and institutional effectiveness. Through realistic higher education scenarios, model conversations, guided reflection, and practical exercises, readers will explore how to: Recognize when a referral becomes an unresolved handoff. Improve communication among Financial Aid, Admissions, Registrar, Student Accounts, Academic Advising, and Student Services. Establish responsibility for student concerns without exceeding departmental authority. Use warm handoffs to reduce repeated explanations and unnecessary transfers. Address conflicting information from different institutional offices. Develop practical follow-up procedures that help close the loop. Identify opportunities to improve student persistence through better service. Measure handoff effectiveness and implement departmental improvements. Designed for frontline employees, supervisors, directors, and institutional leaders, this workbook provides practical tools that can be applied individually or through departmental professional development. Because students should not have to understand an institution's organizational chart to receive the assistance they need.