The Dynamics of the Affordable Manager: Navigating Complex Housing Issues

How do you navigate public housing, choice vouchers, tax credits, market units, and other programs in the same complex—and what do you do when there are income restrictions on a unit and no qualified applicants? Swanola Chislum, a veteran apartment industry and commercial real estate professional, helps you respond to those questions and more in The Dynamics of the Affordable Manager. She shares best practices on: • team building and the role of a manager within a team; • criminal activity and how to establish rapport with local law enforcement; • how to diffuse angry residents while maintaining a positive attitude and • being persistent and respectful, but stern as you seek to collect rent. She also highlights the importance of documentation within the industry, including tenants from the time they complete the application to final move out- as well as tips for stress and balance.