Dr.Rod Dilnutt lives in Melbourne, Australia with his wife Jacquie and their three children: twins Charlotte and Edwin, aged 18 and Oliver, aged 15. Rod is an experienced consultant with wide experience in the private sector and at all levels of the public sector gained in Australia, Europe and the Asia Pacific region. This experience spans over twenty-five years in information technology and business practices. Rod’s motivation is to ensure that a holistic approach to business improvement programmes has been adopted with the appropriate level of process reform and change management has being applied to ensure successful implementation and sustainability under a robust governance structure. He is sought after for his independent advice on all matters of ICT strategy. Rod has been a Fellow of The University of Melbourne for over ten years. He is also a Fellow of the Australian Computer Society and a member of the Australian Computer Society's Education Faculty Board.