Ricardo Pompa, born in Cuba, was one of the first students to enter the tourism education program in the country. He has worked his whole life in the hospitality industry including 2 years in Madrid, Spain and 9 in Shanghai, China. Today he continues dedicated to exceeding expectations, now based in Puerto Rico. About this book: Ricardo Pompa was the GM of an Italian restaurant in the heart of the landmark Bund area of Shanghai. What began as a daily blog on WeChat, China's massive social media platform, expanded and each entry highlights a key aspect of restaurant operation: Standards, Systems, Team Building, Leadership, Cultural Awareness, Vendors and Clients. Goals, frustration and rewards are vividly described with a language filled with wit and expertise and emotion - with timely references of golf and baseball throughout. Though centered on the specific challenges the author experienced while working in China, anyone working in F&B will be able to relate.