Jenessa Carder is an international customer experience strategist, inclusive design advocate, and award-winning business transformation leader. Her career spans global agencies, consumer goods, entertainment, and digital innovation, blending design thinking with behavioral science. A former university professor and art director, she consults across the USA and Japan, helping organizations build accessible, people-centered strategies. Jenessa regularly speaks at industry conferences and contributes to business publications. The Curious Nail Who Stuck Out is her first independent book, offering fresh perspectives on inclusion, innovation, and Japanese culture.